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Charter of Rights - Sparkle Dental
Charter of Rights Good oral health care is built on a positive and active relationship between you and your oral health team.

Charter of Rights

Rights & Responsibilities of Dental Patients

Good oral health care is built on a positive and active relationship between you and your oral health team.

Within Australia, the Australian Charter of Healthcare Rights (ACHR) applies to the entire healthcare system, and it allows patients, consumers, families, carers and healthcare providers to have a common understanding of the rights of people receiving healthcare. The rights included in the ACHR relate to access, safety, respect, communication, participation, privacy and comment.

Sparkle Dental has developed the following charter of patient's rights consistent with the Australian Charter of Healthcare Rights.

Agreement to provide care:

Under common law, you must voluntarily give your permission before any treatment can be carried out. Permission may be verbal. In the case of complicated treatment, permission may need to be given in writing.

You have the right to:

  • Participate in decisions about your oral health care. Your condition and treatment options should be discussed with you so that you may agree or refuse treatment if you wish.
  • Request the presence of other people including a family member, carer, friend, advocate or interpreter to help you understand your care and treatment.
  • Refuse the presence of health workers not directly involved in your care, family members, students or researchers.
  • Be listened to when you have a question or want more information.
  • Obtain a second opinion from another qualified dental professional if you are unsure about your treatment.
  • Refuse to have examinations, tests or dental work at any time. If you refuse, the likely results of your decision should be explained to you. If you choose to stop treatment, you may need to sign a form accepting responsibility for your decision.
  • Ask for an accredited interpreter to assist you. You should advise staff of this need when an appointment is made so that they can arrange this for you.
  • Be treated with respect and consideration appropriate to your particular needs.
  • Confidentiality - Everyone involved in your treatment and care has a professional and legal duty to keep your personal information confidential.

You have the responsibility to:

  • Provide accurate information about your previous medical and dental treatment, any problems you have had, any medicines you are taking, any allergies you have or if you are in a high risk category for infection transmission (for example, if you have tuberculosis, hepatitis or HIV).
  • Show courtesy and consideration to staff by telling them your needs in a polite way and behaving in a way that respects other patients and staff.
  • Attend appointments on time and tell the clinic in advance if you are unable to attend. This will allow other patients to use the appointment.
  • Pay fees and co-payments by the dates given or contact your clinic to discuss payment options.
  • Work with your dental professional by sharing information about your health, social circumstances and emotional wellbeing.
  • Follow advice provided for the management of your own oral health, or discuss this with your dental professional if you do not wish to do so.
  • Ask for information if you do not understand what you have been discussing.
  • Report any unexpected changes in your condition. Contact the dental clinic as soon as possible if a problem arises.
  • Tell us if you do not wish to have other people present such as family members or students.
  • Tell us if you are unhappy with the care you receive, or have a family member or friend contact the Practice Manager at Sparkle Dental.